Patient Rights & Responsibilities
Understanding your rights and responsibilities as a patient helps ensure the best possible care experience.
Your Rights as a Patient
As a patient receiving home health care services, you have certain rights that we are committed to protecting and upholding.
Right to Quality Care
You have the right to receive high-quality, professional healthcare services that meet established standards of care.
Right to Information
You have the right to receive clear, understandable information about your diagnosis, treatment plan, and care options.
Right to Privacy
You have the right to privacy and confidentiality regarding your medical information and personal health records.
Right to Respect
You have the right to be treated with dignity, respect, and consideration regardless of your background or circumstances.
Right to Refuse Care
You have the right to refuse any treatment or service, though this may impact your care plan and outcomes.
Right to Complain
You have the right to voice concerns or complaints about your care without fear of retaliation or discrimination.
Your Responsibilities as a Patient
Along with your rights come important responsibilities that help ensure the best possible care experience for you and our staff.
Provide Accurate Information
Share complete and accurate information about your health history, current medications, allergies, and any changes in your condition.
Follow Care Instructions
Follow the care plan and instructions provided by your healthcare team to the best of your ability.
Maintain a Safe Environment
Ensure your home environment is safe and accessible for our staff to provide care services.
Respect Staff and Appointments
Treat our staff with respect and provide adequate notice for appointment cancellations or rescheduling.
Communicate Concerns
Report any concerns about your care, safety, or well-being to our staff promptly.
Participate in Your Care
Actively participate in your care decisions and work collaboratively with your healthcare team.
Advance Directives
You have the right to create advance directives, such as living wills or healthcare power of attorney documents, to specify your wishes for future medical care.
Our staff can provide information about advance directives and help you understand how they work in the context of home health care.
Grievance Process
If you have concerns about your care or believe your rights have been violated, we have a formal grievance process to address your concerns.
Contact our patient advocate at 1-800-456-7890 or submit a written complaint to our office.
Questions About Your Rights?
If you have questions about your patient rights and responsibilities, or if you need assistance with any aspect of your care, please don't hesitate to contact us.